How to Verify WhatsApp Account in Facebook Business Manager

9 April 2024
Step 1. Log in to Facebook Business Manager
  1. Follow the link.
  2. Log in to your Facebook Business Manager account.
Step 2. Start company verification
  1. Follow the link. 
  2. Go to the business settings.
  3. Open the Security centre section.
  4. Click Start verification.

Step 3. Specify company information
  1. In the Enter your business details section, specify the company information.
  2. Make sure all the information you enter matches the information in the legal documents you upload later.
  3. Click Next.
Step 4. Select a company
  1. Select a company whose information matches your company’s information exactly.
  2. Make sure the phone number is entered correctly.
  3. If there is no matching company in the list, select None of these match.
  4. Click Next.

Step 5. Verify company name
  1. Select the language of the document you want to upload.
  2. Scan and download one of the following PDF, PNG, or JPG documents to verify your company name:
    • Business license.
    • Certificate of formation or incorporation.
    • Tax or VAT registration certificate.
    • Entity permit from the government or a government letterhead if you are verifying a government entity.
  3. Make sure all the data in the documents matches the data you entered earlier.
  4. Click Next.

For more country-specific examples of the acceptable documents, see the article.

Step 6. Verify company address or phone number
  1. Scan and download one of the following PDF, PNG, or JPG documents to verify your company address or phone number:
    • Bank statements.
    • Business license from any level of government.
    • Utility bill, for example: water, electric, phone bill. The phone bill should include the phone number where you’ll receive the verification code.
    • Certificate of incorporation.
    • Certificate of tax registration or exemption.
    • Utility bill or government letterhead with official phone number, address, website if you are verifying a government entity.
  2. Make sure all the data in the documents matches the data you entered earlier.
  3. Click Next.
Step 7. Select verification method
  1. Select the method of receiving the confirmation code:
    • My business contact phone number.
    • My business contact email address.
    • My business domain.
  2. If you’ve selected the My business contact phone number method, follow these steps:
    • Enter your work phone number.
    • Choose a language from the drop-down list.
    • Click Call me now.
    • Wait for the call with the confirmation code to be sent to the specified phone.
  3. If you’ve selected the My business contact email address method, follow these steps:
    • Enter the email address in the domain of your website.
    • Click Send email.
    • Wait for an email with a confirmation code to be sent to the address you provided.
    • If the domains of your email address and the website don’t match, use the My business domain method.
  4. If you’ve selected the My business domain method, click Verify using your domain. For more information about confirmation, see the section.
Step 8. Enter confirmation code
  1. Enter the confirmation code you received by phone or email if you selected My business contact phone number or My business contact email address method in the previous step.
  2. Click Submit.

How to Verify Domain

Step 1. Check webmaster access rights
  1. Make sure that your webmaster has all the necessary access rights to place a special code on your company’s website. This is required for successful domain verification.
  2. If necessary, grant access rights to the webmaster.
  3. Continue to add and confirm the domain.
Step 2. Log in to Facebook Business Manager
  1. Follow the link.
  2. Log in to your Facebook Business Manager account.
Step 3. Add a domain
  1. Go to the business settings.
  2. Open the Brand safety → Domains section.
  3. Click Add.

  4. Enter the domain name.
  5. Click Add.

Step 4. Confirm the domain
    1. Select the domain verification method:
      • Add a meta-tag to your HTML source code.
      • Upload an HTML to your root directory.
      • Update the DNS TXT record with your domain registrar.

    2. If you’ve selected the Add a meta-tag to your HTML source code method, follow these steps:
      • Add the <head> meta-tag to the homepage of your business website. 
      • Follow the link provided to confirm the tag addition.
      • Click Verify domain.
    3. If you’ve selected the Upload an HTML to your root directory method, follow these steps:
      • Download the specified HTML file.
      • Upload the file to the root directory of your domain. To do this, you need administrative access to the root folder of your website.
      • Follow the link provided to confirm the tag addition.
      • Click Verify domain.
    4. If you’ve selected the Update the DNS TXT record with your domain registrar method, follow these steps:
      • Log in to your domain registrar account and go to the DNS records section.
      • Add the resulting text entry to your DNS configuration to confirm that the domain belongs to you.
        Most domain hosts allow you to do this, but the specific actions may vary. If you need help, contact your domain host’s support or refer to their documentation.
      • Add @ to the host field if the host requires it.
      • Wait for the changes to take effect on your domain’s web server. This can take anywhere from a few minutes to 72 hours.
      • Click Verify domain.

Troubleshooting

“Start verification” button is inactive
  1. Make sure that you’ve accepted the request from edna to manage your WhatsApp account.
  2. Go to the Meta for developers.
  3. Open the My apps section.
  4. Create a new application.
  5. Associate the new application with your Facebook Business Page.
Call with confirmation code not received

Make sure that your IVR system is configured to accept and route international calls. We recommend using the My business contact email address or My business domain verification method.

Facebook hasn’t verified the company because the company name and address in the uploaded documents don’t match the data in Facebook Business Manager
  1. Correct the documents and upload them again.
  2. Make sure the documents you upload have the same company name and address as in Facebook Business Manager.
Facebook hasn’t verified the company because the company website doesn’t specify the company name
  1. Add the company name to the website. For example, to the website’s footer or the Contacts page.
  2. Go through the verification process again.

FAQ

Why do I need to verify my business in Facebook Business Manager?

The WhatsApp messenger is owned by Meta. Meta requires a customer’s business to be verified through FBM to connect to the company’s WhatsApp Business API.

Who needs to go through the verification process in Facebook Business Manager?

Any business that wants to use the WhatsApp Business API channel in edna.

How long does the verification process take?

Normally, it takes 10 working days to get verified, but in some cases, it might take longer than that.

What do I do if the verification process is taking too long?

Contact your edna account manager. They will be able to consult you on the possible reasons why the verification process is taking longer than expected and will help you with the steps you can take to speed up the process.

How do I know if my business has been verified?

In your account in FBM, you will get a notification that your company has been verified and its status will be changed to Verified.

How do I know if my business verification has failed?

In your account in FBM, you will get a notification that your company has not been verified.

What do I do if my business hasn’t been verified?

Contact your edna account manager. They will assist you in the next steps to get your business verified.

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