Assign Threads to Agents

Assigns a thread to an agent based on their userId or login in edna Chat Center (you need to specify either one of the parameters).



Request Parameters

userIdlong Agent’s internal ID in edna Chat Center
loginstring  Agent’s login in edna Chat Center

HTTP Request

PUT /api/v1/threads/1/assign HTTP/1.1
Content-Type: application/json
Authorization: Bearer <integrator_token>
Content-Length: 39
Host: localhost: 8080
    "userId": 1,
    "login": null

Example of a Successful HTTP Response

HTTP/1.1 200 OK
Vary: Origin
Vary: Access-Control-Request-Method
Vary: Access-Control-Request-Headers

Failed HTTP Responses

If the thread is already closed, the 400 status code will be returned.

Get Filtered Threads
Next Article Transfer Threads