Buttons in Quality are customized (frontend).
Permissions
---- Permissions:INTEGRATOR ----
Settings
28 February 2022
- SME API
-
edna Chat Center
- Getting Started
-
Agent Operations
- Getting Started
- Managing Personal Queue
- Processing Threads
- Working with Client Profile
- Using Other Features of Agent WP
-
Supervisor Operations
- Getting Started
- Monitoring
- History
- Reports
- Dashboards
- Users
- Settings
- Notifications
-
Admin Operations
- Getting Started
- Configuring Routing Settings
-
Configuring Agent Workplace
- Defining Session Settings for Agents
- Managing Response Templates
- Adding Response Templates to Directory
- Working with Existing Response Templates
- Managing Tags
- Creating Tags
- Selecting Tags for Departments/Skills
- Editing Existing Tag Structure
- Enabling Mandatory Tag Assignment for Agents
- Setting Up Numerical Values
- Working with Timeouts (Time Intervals)
- Managing Timeouts
- Defining Client Chat Settings
- Working with Service Scenarios
- Managing Integrations
- Managing User Accounts
- Chatbots
- SDK Capabilities: Web Widget and Chat in App
- Additional Capabilities
- Other Capabilities
-
API
-
edna Pulse API
- Introduction
- Messages
- Channels
- Cascades
- Templates
- Audience
- Callbacks
-
edna Chat Center API
- Authorization
- Agents
- Supervisors
- Users
- Clients
-
Threads
- Update Settings
- Get Thread Details
- Get Open Threads
- Get Threads by Status and Agent Logins
- Get Filtered Threads
- Assign Threads to Agents
- Transfer Threads
- Resolve Threads
- Close Threads
- Close Threads with Comments
- Get Average Handling Time (AHT) for Threads Within Provided Period
- Unassign Threads
- Bulk Close Threads
- Quality
- Messages
- Commands
- Routing
- Inactivity Reasons
- Distribution Threads
- edna Chat Center API for Bot Connect
-
edna Pulse API
-
Additional Channel Info
- Viber
- SMS
-
WhatsApp
- Verifying Your Business in Facebook Business Manager (FBM)
- Moving from HSM to Conversation-Based Pricing
- Commerce Messages for WhatsApp
- Creating Click-to-WhatsApp Ads
- Adding Click-to-WhatsApp Button to Facebook Page
- Keeping High Account Quality Rating
- Deflecting IVR Calls to WhatsApp
- Enabling Notifications for Missed Calls
- Promoting WhatsApp Among Clients
-
Push
- Retrieving Apple Push Certificate in P12 Format
- iOS Interruption Levels
- Android push library manual initialization
- Registering App in Firebase
- Obtaining Sender ID and API Key in Firebase
- Downloading google-services.json File from Firebase
- Registering Apps in Huawei AppGallery
- Obtaining Client ID and Client Secret Parameters in Huawei Console
- Downloading agconnect-services.json File from Huawei Console
- How to Fill In Data Collection Statement
- Possible Errors in Library Integration
-
Release Notes
-
edna Pulse
- Version 2.16.0 (August 24, 2023)
- Version 2.15.3 (August 22, 2023)
- Version 2.15.2 (August 21, 2023)
- Version 2.15.0 (August 15, 2023)
- Version 2.14.4 (August 9, 2023)
- Version 2.14.3 (August 7, 2023)
- Version 2.14.2 (August 3, 2023)
- Version 2.14.1 (August 2, 2023)
- Version 2.14.0 (July 31, 2023)
- Version 2.13.3 (July 27, 2023)
- Version 2.13.0 (July 18, 2023)
- Version 2.12.1 (July 4, 2023)
- Version 2.11.0 (June 14, 2023)
- Version 2.10.1 (May 30, 2023)
- Version 2.9.2 (May 23, 2023)
- Version 2.6 (March 29, 2023)
- Version 2.3.3 (March 6, 2023)
- Version 2.3.1 (February 16, 2023)
- Version 2.2 (February 7, 2023)
- Version 1.8 (August 31, 2022)
- Version 1.7 (August 19, 2022)
- Version 1.6 (August 4, 2022)
- Version 1.5 (July 21, 2021)
- Version 1.4 (July 11, 2022)
- Version 1.3 (June 23, 2022)
- Version 1.2 (May 26, 2022)
- Version 1.1 (May 15, 2022)
-
edna Chat Center
-
Current Versions
- 5.11.0 (June 9, 2023)
- 5.10.0 (May 29, 2023)
- 5.5.0 (February 9, 2023)
- 5.4.0 (January 25, 2023)
- 5.3.0 (December 30, 2022)
- 5.2.0 (December 22, 2022)
- 5.1.0 (December 7, 2022)
- 5.0.0 (November 23, 2022)
- 4.16.0 (October 19, 2022)
- 4.15.0 (October 4, 2022)
- 4.14.0 (September 20, 2022)
- 4.13.0 (September 14, 2022)
- 4.12.0 (August 24, 2022)
- 4.11.0 (August 11, 2022)
-
Hotfixes
- 5.11.7 (September 7, 2023)
- 5.11.5 (August 17, 2023)
- 5.11.4 (July 28, 2023)
- 5.11.3 (July 21, 2023)
- 5.11.2 (June 27, 2023)
- 5.11.1 (June 15, 2023)
- 5.10.3 (June 07, 2023)
- 5.10.1 (June 01, 2023)
- 5.9.3 (May 26, 2023)
- 5.9.2 (May 19, 2023)
- 5.1.1 (December 14, 2022)
- 4.16.5 (November 23, 2022)
- 4.16.2 (November 1, 2022)
- 4.16.4 (November 10, 2022)
- 4.16.1 (October 27, 2022)
- 4.13.2 (November 7, 2022)
- 4.12.1 (August 24, 2022)
- 4.11.3 (August 24, 2022)
- 4.11.2 (August 19, 2022)
- 4.11.1 (August 18, 2022)
- 4.10.3 (August 29, 2022)
- 4.10.2 (August 19, 2022)
- 4.8.1 (July 05, 2022)
- 4.7.5 (June 23, 2022)
- 4.5.1 (May 25, 2022)
- Past Releases
-
Current Versions
-
edna Pulse
-
edna Pulse
- Getting Started
- Channels
- Templates
- Cascades
- Audience
- Broadcasts
- Analytics
- Integration
- Profile
- Company Profile
- Notifications
- Migration to edna Pulse