Block Clients

Blocks a client based on the thread ID in edna Chat Center or the client’s external ID. You must specify either one of the parameters: threadId or externalClientId.



Request Parameters

threadIdlong Internal thread ID in edna Chat Center
externalClientId string Client ID in an external system
reasonstring Block reason

HTTP Request

PUT /api/v1/clients/block HTTP/1.1
Content-Type: application/json
Authorization: Bearer <integrator_token>
Content-Length: 84
Host: localhost: 8080
    "threadId": 1,
    "externalClientId": null,
    "reason": "Client blocked"

Example of a Successful HTTP Response

HTTP/1.1 200 OK
Vary: Origin
Vary: Access-Control-Request-Method
Vary: Access-Control-Request-Headers