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6.12.0 (June 14, 2024)

Updates

Updated reports in the supervisor’s automated workplace:

  • supported asynchronous reporting;
  • added the ability to download reports in XLSX and JSON format.

Learn how to create and download a report in the supervisor’s automated workplace.

Bug Fixes

  • Fixed errors in the Web SDK build.
  • Fixed an audio file playback error in the web widget.
  • Fixed the error of displaying the feedback field in the web widget.
  • Fixed the error of processing attachments with an invalid extension.
  • Fixed the incorrect display of the attachment menu in the agent’s mobile automated workplace on iOS devices.
  • Fixed the error of displaying customer data in the agent’s automated workplace.
  • Fixed the error of enlarging images in the agent’s automated workplace.
  • Fixed the error in the thread.can-add-slot-on-transfer-to-ready-operators configuration.
  • Fixed the error of displaying a thread with a request to block the customer in the supervisor’s automated workplace.
  • Fixed the error of displaying the License section in the administrator’s automated workplace.
  • Fixed the error of displaying a window with tags in the administrator’s automated workplace.
In this article
In this article