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SME API
- SME API: Instant Messengers
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- Getting Started
- Agent Operations
  - Getting Started
  - Managing Personal Queue
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  - Working with Client Profile
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  - Getting Started
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    - Default Dashboards
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    - Configuring Agent’s Session Settings
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- Admin Operations
  - Getting Started
  - Configuring Routing Settings
  - Configuring Agent Workplace
  - Defining Client Chat Settings
  - Working with Service Scenarios
    - Configuring Chat Invitation Scenario
  - Managing Integrations
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    - Creating New User Accounts
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- SDK Capabilities: Web Widget and Chat in App
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  - How to Route Threads to Personal Managers
- Other Capabilities
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  - Getting Started with edna Pulse
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  - Reviewing Message Analytics
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- Integration
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Hotfixes
5.11.1 (June 15, 2023)

5.11.1 (June 15, 2023)

15 June 2023

Bug fixes

We’ve restored the correct processing of outgoing messages in the VK channel.
We’ve restored the navigation between pages with the results of a search by text or client on the History tab in the Supervisor WP.

5.11.2 (June 27, 2023)

Next Article 5.10.3 (June 07, 2023)

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