- In the administrator’s automated workplace, go to the Settings → Channels section and click Create.
- Select the Web widget channel type.
- Specify the channel name and the application name.
These names are displayed in the filters in the supervisor’s automated workplace and in the segment settings in the administrator’s automated workplace. The maximum name length is 50 characters.
You can’t edit the application name after you save the channel. To do this, delete the channel and create it again.
- Follow the instructions to configure the web widget settings.
- Follow the instructions to customize the web widget design.
- If necessary, follow the instructions to configure web push notifications for customers.
- If necessary, use the settings.json editor to specify the advanced settings of the web widget. More about the editor.
- Click Save.
- Follow the instructions to install the web widget on your website.