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How to Check Chatbot Operation

Once you connect a chatbot, you need to add it to a route. Do to it:

  1. In the Segments section of the admin WP, create a new segment. For example, it can be a segment with the Thread channel segment name, and for its value select any of the channels connected to the stand. Save the changes.
  2. In the Routing settings section, add a route for this segment. Make the created chatbot the first routing point (select the chatbot from the Routing drop-down). Save the changes.
  3. Go to the channel you specified in step 1.
  4. Send a message from this channel to your contact center.
  5. Make sure the chatbot responds to your message.
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