To open detailed information about the available and used storage capacity in edna Chat Center, go to the Settings → Storage section.
Possible parameters in the Storage section:
| Parameter | Description |
| Attachments in threads, reports | The amount of space used to store the following data: • attachments received from customers in threads of the agent workplace; • attachments sent to customers in threads of the agent workplace; • reports executed in the supervisor workplace. |
| Response templates, avatars | The amount of space used to store the following data: • response templates in the agent workplace; • response templates in the administrator workplace; • customer avatars; • agent avatars; • supervisor avatars; • administrator avatars. |
| Free space | The amount of free space. The parameter is only displayed if the storage capacity is limited. |
| Storage capacity | The total amount of available space provided by the tariff plan. The parameter is only displayed if the storage capacity is limited. |
| File storage period | The period of time during which the database will store thread attachments. After the specified period has elapsed, the stored thread attachments will no longer be available. If the maximum storage capacity is not set, the file storage period is unlimited. |
Storage capacity and the file storage period depends on the edna Chat Center tariff plan. To increase the available storage capacity or the file storage period, contact your personal edna manager.