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Agent Operations
Learn all you need to know as an agent in edna: navigating and managing your personal thread queue, answering clients’ messages, tagging, transferring, and closing threads, sending outgoings messages, reviewing your statistics, etc.
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Supervisor Operations
Learn all you need to know as a supervisor in edna: using widgets to monitor agents’ work, status, and threads, reviewing thread history, sending messages and emails to clients, generating reports, using dashboards, etc.
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Admin Operations
Learn all you need to know as an admin in edna: configuring routing and segmentation settings, managing settings for agent WP (tags, response templates, timeouts, etc.), configuring client chat settings, managing integrations and user accounts, etc.