New Features
- Added a new License section to the supervisor’s and administrator’s workplaces. The section provides detailed information about the agent’s work license.
- Added resumed sessions for agents. Read more about how to configure agent sessions.
Bug Fixes
- Fixed an error displaying files in the search bar on iOS devices.
- Fixed a timeout error that caused questions to be displayed incorrectly in the web widget.
- Fixed an error with processing voice messages in the web widget on iOS devices.
- Fixed an error with retrieving data from the created email.
- Fixed an error with sending push notifications to unauthorized users.
- Fixed an error when downloading reports from the Safari browser for macOS.
- Fixed an error in the information about customers on hold.
- Fixed an error when switching the agent to the Inactive mode and then changing the mode.
- Added the email address validation.