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6.8.0 (February 27, 2024)

New Features

  • Added a new License section to the supervisor’s and administrator’s workplaces. The section provides detailed information about the agent’s work license.
  • Added resumed sessions for agents. Read more about how to configure agent sessions.

Bug Fixes

  • Fixed an error displaying files in the search bar on iOS devices.
  • Fixed a timeout error that caused questions to be displayed incorrectly in the web widget.
  • Fixed an error with processing voice messages in the web widget on iOS devices.
  • Fixed an error with retrieving data from the created email.
  • Fixed an error with sending push notifications to unauthorized users.
  • Fixed an error when downloading reports from the Safari browser for macOS.
  • Fixed an error in the information about customers on hold.
  • Fixed an error when switching the agent to the Inactive mode and then changing the mode.
  • Added the email address validation.
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