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2024
- 16 сентября, 2024

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- Getting Started
- Agent Operations
  - Getting Started
  - Managing Personal Queue
  - Processing Threads
  - Working with Client Profile
  - Using Other Features of Agent WP
- Supervisor Operations
  - Getting Started
  - Monitoring (new interface)
  - Monitoring (old interface)
  - History
  - Reports
  - Dashboards
    - Default Dashboards
    - Default Graphs and Tables
  - Users
    - Creating New Agent Accounts
    - Editing and Blocking Existing User Accounts
  - Settings
    - Configuring Agent Sessions
    - Agent Work License Information for Supervisor
  - Notifications
- Admin Operations
  - Getting Started
  - Configuring Web Widget
  - Information
    - Agent Work License Information for Administrator
    - edna Chat Center Storage Information
  - Configuring Routing Settings
  - Configuring Agent Workplace
  - Defining Client Chat Settings
  - Working with Service Scenarios
    - Configuring Chat Invitation Scenario
  - Managing Integrations
  - Managing User Accounts
    - Creating New User Accounts
    - Editing and Blocking User Accounts
- Chatbots
- SDK Capabilities
  - Chats in Mobile Apps
- Additional Capabilities
API
- edna Pulse API
  - Introduction
    - General Information
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    - Receiving List of Channels
  - Cascades
    - Receiving Cascade Information
    - Cascade verification errors
  - Templates
  - Audience
  - Callbacks
    - Setting Up Callback URLs
- edna Chat Center API
  - Authorization
    - Login Request
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    - Block or Unblock Users
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    - Send Template
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    - Create New Distribution Thread
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2024
- 16 сентября, 2024

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4.13.2 (November 7, 2022)

4.13.2 (November 7, 2022)

22 November 2022

We have fixed the behavior that allowed supervisors to manage user account even though the Allow to manage agent and supervisor accounts setting was disabled for them.

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