- We have fixed the behavior that allowed supervisors to manage user account even though the Allow to manage agent and supervisor accounts setting was disabled for them.
4.13.2 (November 7, 2022)
22 November 2022
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edna Platform
- Getting Started
- Channels
- Templates
- Cascades
- Audience
- Broadcasts
- Analytics
- Integration
- Profile
- Company Profile
- Notifications
- Migration to edna Platform
- SME API
-
edna Chat Center
- Getting Started
-
Agent Operations
- Getting Started
- Managing Personal Queue
- Processing Threads
- Working with Client Profile
- Using Other Features of Agent WP
-
Supervisor Operations
- Getting Started
- Monitoring
- History
- Reports
- Dashboards
- Users
- Settings
- Notifications
-
Admin Operations
- Getting Started
- Configuring Routing Settings
-
Configuring Agent Workplace
- Defining Session Settings for Agents
- Managing Response Templates
- Adding Response Templates to Directory
- Working with Existing Response Templates
- Managing Tags
- Creating Tags
- Selecting Tags for Departments/Skills
- Editing Existing Tag Structure
- Enabling Mandatory Tag Assignment for Agents
- Setting Up Numerical Values
- Working with Timeouts (Time Intervals)
- Managing Timeouts
- Defining Client Chat Settings
- Working with Service Scenarios
- Managing Integrations
- Managing User Accounts
- Chatbots
- SDK Capabilities: Web Widget and Chat in App
- Additional Capabilities
-
API
-
edna Platform API
- Introduction
- Messages
- Channels
- Cascades
- Templates
- Audience
- Callbacks
-
edna Chat Center API
- Authorization
- Agents
- Supervisors
- Users
- Clients
-
Threads
- Update Settings
- Get Thread Details
- Get Open Threads
- Get Threads by Status and Agent Logins
- Get Filtered Threads
- Assign Threads to Agents
- Transfer Threads
- Resolve Threads
- Close Threads
- Close Threads with Comments
- Get Average Handling Time (AHT) for Threads Within Provided Period
- Unassign Threads
- Bulk Close Threads
- Quality
- Messages
- Commands
- Routing
- Inactivity Reasons
- Distribution Threads
-
edna Chat Center API for Bot Connect
- Introduction
- Bot Connect API Description
- Quick Start
- Init Chat Webhook
- Message Webhook
- Hints Webhook
- Webview Closed Webhook
- Customize ClientData in Webhook Content
- Greet
- Post Answers
- Hints
- Chat History
- Close Threads by Bot
- Close Threads by Bot with Comment
- Create New Distribution Threads
- Stub
- StubGreet
-
edna Platform API
-
Additional Channel Info
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WhatsApp
- Verifying Your Business in Facebook Business Manager (FBM)
- Moving from HSM to Conversation-Based Pricing
- Commerce Messages for WhatsApp
- Creating Click-to-WhatsApp Ads
- Adding Click-to-WhatsApp Button to Facebook Page
- Keeping High Account Quality Rating
- Deflecting IVR Calls to WhatsApp
- Enabling Notifications for Missed Calls
- Promoting WhatsApp Among Clients
-
Push
- Retrieving Apple Push Certificate in P12 Format
- Registering App in Firebase
- Obtaining Sender ID and API Key in Firebase
- Downloading google-services.json File from Firebase
- Registering Apps in Huawei AppGallery
- Obtaining Client ID and Client Secret Parameters in Huawei Console
- Downloading agconnect-services.json File from Huawei Console
- How to Fill In Data Collection Statement
- Possible Errors in Library Integration
-
WhatsApp
-
Release Notes
- edna Platform
-
edna Chat Center
- Current Versions
-
Hotfixes
- 5.1.1 (December 14, 2022)
- 4.16.5 (November 23, 2022)
- 4.16.2 (November 1, 2022)
- 4.16.4 (November 10, 2022)
- 4.16.1 (October 27, 2022)
- 4.13.2 (November 7, 2022)
- 4.12.1 (August 24, 2022)
- 4.11.3 (August 24, 2022)
- 4.11.2 (August 19, 2022)
- 4.11.1 (August 18, 2022)
- 4.10.3 (August 29, 2022)
- 4.10.2 (August 19, 2022)
- 4.8.1 (July 05, 2022)
- 4.7.5 (June 23, 2022)
- 4.5.1 (May 25, 2022)
- Past Releases