In this article, we will cover the types of content that are supported in edna Chat Center. They might be different for messengers and social media, and they also vary for incoming and outgoing messages. Use the tables below for reference.
Incoming: Messengers and Social Media > edna Chat Center
| Telegram | Vkontakte | Viber public | Viber Business Messenger | Apple Business Chat | ||
| Client’s avatar | – | + | + | + | – | – |
| Client’s name | – | + | + | + | – | – |
| Clients’s username | + | + | – | + | – | – |
| Text message | + | + | + | + | + | + |
| Image | + | + | + | + | – | – |
| Document | + | + | + | + | – | – |
| Audio file | + | + | + | – | – | – |
| Video file | + | + | – | + | – | – |
| Sticker | + | – | + | + | – | – |
| Emoji | + | + | + | + | – | – |
| GIF | + | + | + | – | – | – |
| Image with comment | + | + | + | – | – | – |
| Document with comment | – | + | + | – | – | – |
| Location | + | + | – | + | – | – |
| Quoting | + | + | + | – | – | – |
| Contact | – | – | – | – | – | – |
Outgoing: edna Chat Center > Messengers and Social Media
| Telegram | Vkontakte | Viber public | Viber Business Messenger | Apple Business Chat | ||
| Text | + | + | + | + | + | + |
| Image | + | + | + | + | + | + |
| Image with comment | + | + | + | + | + | – |
| Document | + | + | + | + | + | – |
| Document with comment | + | + | + | + | + | – |
| Keyboard with custom buttons | – | + | + | – | – | – |
| Buttons in dialog area | + | – | – | – | – | – |
| Emoji | + | + | + | + | + | – |
| Quoting | – | – | – | – | – | – |
| Message read status | – | + | + | + | – | – |