In the supervisor card, you can set up your profile picture and status and add your contact details. These details are visible to your agents – they display in their agent cards in the Manager section.
To set up your profile information:
- In the supervisor WP, click the avatar in the top right corner to open the supervisor card and select Profile.
- In the window that opens, note that you cannot edit your name: both supervisors’ and agents’ names are set up by admins and only they can edit them.
- Drag a photo/picture in the .png or .jpg format to the specified area in the window or upload it from your workstation.
- Specify your status in the My status section.
- Add your contact details to the My contacts section.
- Click Save.