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Setting Up Profile

In the supervisor card, you can set up your profile picture and status and add your contact details. These details are visible to your agents – they display in their agent cards in the Manager section.

To set up your profile information:

  1. In the supervisor WP, click the avatar in the top right corner to open the supervisor card and select Profile.
  2. In the window that opens, note that you cannot edit your name: both supervisors’ and agents’ names are set up by admins and only they can edit them.
  3. Drag a photo/picture in the .png or .jpg format to the specified area in the window or upload it from your workstation.
  4. Specify your status in the My status section.
  5. Add your contact details to the My contacts section.

  6. Click Save.
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