Why does the template have the “Paused” status?
- The WhatsApp channel on whose behalf this template was sent has received many complaints from the recipients.
- Most recipients didn’t read the messages sent to them.
Possible reasons for unsuccessful broadcast:
- The broadcast contains information that is irrelevant to the recipients.
- The broadcast is not timely.
- The broadcast is not personalized.
What should I do if the template has the “Paused” status?
Review and analyze key template criteria:
- Consider the audience. The information in the broadcast should be relevant and useful to all recipients.
- Check the template text and attachments. The broadcast text should be personalized.
- Check the time of sending the broadcast. It should be sent at an appropriate time, considering its content.
- If incorrect recipients are specified in the broadcast, correct the recipients.
- If there are errors in the template, create the correct template and use it for future broadcasts.
- Continue planning and sending broadcasts.
Can I use the template with the “Paused” status?
Yes, but only after it switches to the Active status 3 to 6 hours after the pause.
Why does the template have the “Disabled” status?
- The WhatsApp channel on whose behalf this template was sent has received many complaints from the recipients.
- Most recipients didn’t read the messages sent to them.
- The template wasn’t edited when it switched to the Paused status.
- Complaints from recipients continue to be received.
Possible reasons for unsuccessful broadcast:
- The broadcast contains information that is irrelevant to the recipients.
- The broadcast is not timely.
- The broadcast is not personalized.
What should I do if the template has the “Disabled” status?
Find out why the template was disabled:
- Consider the audience. The information in the broadcast should be relevant and useful to all recipients.
- Check the template text and attachments. The broadcast text should be personalized.
- Check the time of sending the broadcast. It should be sent at an appropriate time, considering its content.
- Note any errors found to avoid repeating them in other templates.
- Create and use a new template.
- Continue planning and sending broadcasts using the new template.
Can I use the template with the “Disabled” status?
No, you can’t use the disabled template to send broadcasts. To use the template for future broadcasts, you can only correct it from the Paused status.
How do I send multiple images or videos in one template?
You can only send one attachment in a template: a document, image, or video. You can’t send multiple attachments simultaneously.
What attachments can I use in templates?
You can use the same attachments in templates as you can in messages, except for documents. Documents can only be PDF files. Learn more about media files.