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Admin Role

In edna, admins ensure the system operates correctly and manage the necessary settings for all roles: agents, supervisors, and admins.

In the admin WP, you can:

  • Create and edit users for the system
  • Configure thread routing
  • Set timers and numeric parameters for thread processing
  • Upload response templates that agents can use when messaging with clients and configure who can use these templates
  • Configures tag
  • Configure and enable integrations with chatbots, external systems (for example, CRMs), JIRA
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