In edna, admins ensure the system operates correctly and manage the necessary settings for all roles: agents, supervisors, and admins.
In the admin WP, you can:
- Create and edit users for the system
- Configure thread routing
- Set timers and numeric parameters for thread processing
- Upload response templates that agents can use when messaging with clients and configure who can use these templates
- Configures tag
- Configure and enable integrations with chatbots, external systems (for example, CRMs), JIRA