Introduction

Bot Connect is an additional service for edna Chat Center. This feature helps you to reduce the load on your contact center and offers clients to use automated services.

The main business opportunities of Bot Connect include:

  • Answering clients’ questions without involving agents
  • Starting a conversation with a client and engaging them
  • Connecting several bots to meet different requirements
  • Using a bot as a usual agent in routing
  • Creating a special character for every bot you need to use

Features for developers:

  • Sending and receiving text messages, attachments, or combined messages
  • Transferring threads to the next routing steps

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