Agent Work License Information for Supervisor

The License section of the Settings tab provides detailed information about the agent’s work license.

Possible parameters:

ParameterDescription
License expiration dateThe date of the last day of license validity. After the expiration date, a demo mode with two licenses is available. To extend the contract, contact your personal edna manager.
Number of licenses for agentsThe total number of available licenses.
Number of free licenses for agentsThe number of free licenses that agents can use. If the license has expired, this parameter is unavailable.
Mobile workplaceThe option for agents that allows them to use a mobile workplace. It is displayed only if the option is included in the license.
Sending outgoing messagesThe option for agents that allows them to send outgoing messages to existing clients. It is displayed only if the option is included in the license.
Sending messages to new clientsThe option for agents that allows them to send outgoing messages to new clients. It is displayed only if the option is included in the license.
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