Improvements
- Optimized the operation of requests in the database.
- Increased the maximum number of characters to 250 for out-of-hours notifications.
- Optimized the work of requests for processing threads to reduce the load on the cache.
- Supported the operation of web push notifications for the agent’s mobile workplace on iOS devices.
- Switched to Node.js 20.
Bug Fixes
- Fixed an error in voice messages from a bot or operator.
- Fixed a login page loading error that occurred when updating the page in the agent’s automated workplace.
- Fixed an error which allowed empty messages to be sent.
- Fixed an error which didn’t show the button to decrypt a voice message in the widget.
- Removed the tooltips that were shown when pointing to the All agents and Your agents tabs in the supervisor’s automated workplace.
- Removed the black area that was displayed when searching for response templates in the agent’s mobile automated workplace on iOS devices.
- Fixed an error in which the agent couldn’t see the supervisor’s comments in a closed thread.
- Fixed an error when selecting response templates with deleted files.
- Now, when you select such responses, a warning is displayed that the file has been deleted and sending the message is unavailable.
- Fixed an error when displaying license metrics.
- Fixed an error when displaying the content of the expanded widget.
- Fixed an error when displaying the file size in messages sent using the response template.
- Fixed an error when playing WAV files in the agent’s workplace on iOS devices.
- Fixed an error when processing an empty schedule.
- Fixed an error when previewing the quoted message.
- Fixed an error which displayed active threads in closed threads.
- Fixed an error which caused an incorrect message to be displayed when the supervisor transferred a thread.
- Fixed an error which didn’t display the field name when connecting the mailbox.
- Fixed an error when displaying attachments in response templates.
- Fixed an error which didn’t display images when viewing the message history in the supervisor’s automated workplace.
- Fixed an error with the slider for playing audio messages in the agent’s automated workplace.
- Fixed an error when displaying the chat icon in the widget.