Use Feedback report to review the feedback received from the clients via the Feedback form in an unauthorized web chat. This report is generated as a result of clients’ requests sent after hours. In the form, they specify their name, contact details, and their message. You then organize a customer service process outside of edna in the selected channel.
|date_send||Date when the feedback is sent|
|name_client||Name the client uses in the Feedback form|
|channel||Channel via which the form is sent|
|auth||Channel type: authorized or unauthorized|
|mobile_phone||Phone number the client specifies in the form|
|Email address the client specifies in the form|