Feedback Report

Use Feedback report to review the feedback received from the clients via the Feedback form in an unauthorized web chat. This report is generated as a result of clients’ requests sent after hours. In the form, they specify their name, contact details, and their message. You then organize a customer service process outside of edna in the selected channel.

date_sendDate when the feedback is sent
name_clientName the client uses in the Feedback form
channelChannel via which the form is sent
authChannel type: authorized or unauthorized
mobile_phonePhone number the client specifies in the form
emailEmail address the client specifies in the form
messageClient’s message
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