Use Feedback report to review the feedback received from the clients via the Feedback form in an unauthorized web chat. This report is generated as a result of clients’ requests sent after hours. In the form, they specify their name, contact details, and their message. You then organize a customer service process outside of edna in the selected channel.
| Attribute | Definition |
| date_send | Date when the feedback is sent |
| name_client | Name the client uses in the Feedback form |
| channel | Channel via which the form is sent |
| auth | Channel type: authorized or unauthorized |
| mobile_phone | Phone number the client specifies in the form |
| Email address the client specifies in the form | |
| message | Client’s message |