On the JIRA Settings page, you configure edna integration with JIRA 8.0. This integration automatically creates tickets when threads are closed and also provides the following options to:
- Select the ticket type
- Assign the ticket the required status if the thread has some predefined characteristics (for example, a specific tag)
- Configure subjects of the tickets
- Enable adding the client’s attributes (name, contact) to the ticket
- Enable adding the client’s message history to the ticket
- Select a list of tickets that are displayed in the client’s profile
- Review a list of tickets in the client’s profile and switch from edna to JIRA to work on the tickets
To configure JIRA settings, request instructions from your account manager.