edna Chat Center is a flexible and scalable solution for contact centers that helps to handle customer inquiries from non-voice channels in a single workplace. edna Chat Center can be integrated into your existing IT infrastructure and also supports integration with various sales systems such as CRM and HelpDesk, time management systems, chatbots.
Roles in edna Chat Center
edna Chat Center has three automated workplaces for three roles with different functions:
| Role | Definition |
| Agent | A user who works as a contact center operator. |
| Supervisor | A user who manages agents and their work in the contact center. |
| Administrator | A user who manages the basic settings of edna Chat Center for the contact center: thread routing and segmentation, agent chat settings, chatbot configuration. |
Channels in edna Chat Center
You can connect the following channels to edna Chat Center:
- Web widget (authorized and unauthorized).
- Chat in a mobile application for iOS and Android (authorized and unauthorized).
- WhatsApp.
- Email.
- Telegram.
- Viber Public.
- Viber Business Messenger.
- Apple Business Chat.
You can connect several channels of the same type to one stand.