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What is edna Chat Center

edna Chat Center is a flexible and scalable solution for contact centers that helps to handle customer inquiries from non-voice channels in a single workplace. edna Chat Center can be integrated into your existing IT infrastructure and also supports integration with various sales systems such as CRM and HelpDesk, time management systems, chatbots.

The recommended browsers for proper operation of edna Chat Center are Safari and Chrome.

Roles in edna Chat Center

edna Chat Center has three automated workplaces for three roles with different functions:

RoleDefinition
AgentA user who works as a contact center operator.
SupervisorA user who manages agents and their work in the contact center.
AdministratorA user who manages the basic settings of edna Chat Center for the contact center: thread routing and segmentation, agent chat settings, chatbot configuration.

Channels in edna Chat Center

You can connect the following channels to edna Chat Center:

You can connect several channels of the same type to one stand.