Should be called by integrator when it decides to postpone assignment of an agent to the thread (e.g. due to lack of available agents).
The request will be rejected if the default edna Chat Center routing is enabled.
Permissions
---- Permissions:INTEGRATOR ----
Request Parameters
| Parameter | Type | Description |
threadIds | array of numbers | Set of thread IDs that were queued |
HTTP Request
POST /api/v1/routing/queue HTTP/1.1
Content-Type: application/json
Authorization: Bearer <integrator_token>
Content-Length: 33
Host: localhost: 8080
{
"threadIds": [
1,
2,
3
]
}
HTTP Response
HTTP/1.1 200 OK