In the Saved replies and tags section, you can configure tags that agents or supervisors can assign to threads during the work process. Read more in the instructions:
- How to create a tag.
- How to select tags for departments and skills.
- How to edit and delete tags.
- How to enable mandatory tag assignment.
Tag Levels
| 1-level tag | 2-level tag | 3-level tag |
| Appreciation | Appreciation/Services Appreciation/Employees | |
| Complaint | Complaint/Services Complaint/Products | Complaint/Services/Unresolved Complaint/Services/Resolved Complaint/Products/Unresolved Complaint/Products/Resolved |