From 21 June 2024, to connect the WhatsApp channel in edna Pulse, you’ll use a new method of registering a WhatsApp account in Meta called Embedded Signup. The new method requires the WhatsApp account owner to register an account in Meta independently.
This article describes how to connect the WhatsApp channel for partners and customers, taking into account the new rules for edna Pulse.
WhatsApp Channel Connection Methods in edna Pulse
Depending on the WhatsApp channel type, there are two ways for partners to connect a channel in edna Pulse:
| Channel type | How to connect |
| Personal channel for broadcasts or communication with customers | Connect the WhatsApp channel in edna Pulse. Read more in the article. |
| Channel for customers | Start connecting the WhatsApp channel in edna Pulse and send the customer a unique link to fill in the required data so that the customer can individually register an account in Meta. Learn how to connect a WhatsApp channel for customer. Learn how to register a WhatsApp account. |
How to Connect WhatsApp Channel for Customer
- Go to the Settings → Channels section in your personal edna Pulse account.
- Click Add channel and select WhatsApp for customer.
- Specify internal channel name to be displayed in the channel list of edna Pulse.
- Select one of the available pricing options in the drop-down list.
- Click Save draft.
- Copy the generated link and send it to the customer so that the customer can independently specify the required data in the form and register a WhatsApp account in Meta.
- Click Save.
- Wait for the customer to complete the registration, and for the channel to change to the Under consideration status in edna Pulse.
You’ll view all the channel data and receive notifications about the registration process by email or in the Notifications section.
After successful registration, the channel will switch to the Correct status in edna Pulse and will be ready to send broadcasts.
How to Register WhatsApp Account
- Make sure the following requirements are met:
- You have a Facebook account.
- You have a phone number to register a WhatsApp channel.
- You can receive an SMS or accept an international call to the specified phone number to confirm it.
- Follow the link you received from the provider.
- Upload an image of your company logo in JPG or JPEG format.
The minimum size is 400*400 px. - Specify the company activity.
It’ll be displayed as a status in the WhatsApp business account. - Enter the company’s email address.
It’ll be displayed on the business profile in the WhatsApp business account. - Enter the company’s address.
It’ll be displayed on the business profile in the WhatsApp business account. - Click Continue with Facebook to open a window for registering an account in Meta.
- Follow the steps in the window that opens.
Read more in the instructions.