The Web widget channel allows the company to communicate with customers in edna Chat Center using an online chat widget installed on the company’s website. The chat allows customers to:
- receive and send text messages, voice messages, and files;
- view the status of sent messages;
- see when the agent is typing a message;
- quote their messages or messages sent by the agent or chatbot;
- confirm or deny a request to end the chat early;
- rate the consultation after it ends.
You can configure one of two types of web widget:
- Greeting. To send messages to the chat, the customer should provide their data: name, phone number or email.
- Chat. The customer can send messages to the chat without specifying their data.
You can also configure web push notifications for customers to see the agent’s responses even after the chat is closed.