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Release Notes
- edna Pulse
- edna Chat Center

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edna Pulse
edna Chat Center
- Getting Started
- Agent Operations
  - Getting Started
  - Managing Personal Queue
  - Processing Threads
  - Working with Client Profile
  - Using Other Features of Agent WP
- Supervisor Operations
  - Getting Started
  - Monitoring (new interface)
  - Monitoring (old interface)
  - History
  - Reports
  - Dashboards
    - Default Dashboards
    - Default Graphs and Tables
  - Users
    - Creating New Agent Accounts
    - Editing and Blocking Existing User Accounts
  - Settings
    - Configuring Agent Sessions
    - Agent Work License Information for Supervisor
  - Notifications
- Admin Operations
  - Getting Started
  - Configuring Web Widget
  - Information
    - Agent Work License Information for Administrator
    - edna Chat Center Storage Information
  - Configuring Routing Settings
  - Configuring Agent Workplace
  - Defining Client Chat Settings
  - Working with Service Scenarios
    - Configuring Chat Invitation Scenario
  - Managing Integrations
  - Managing User Accounts
    - Creating New User Accounts
    - Editing and Blocking User Accounts
- Chatbots
- SDK Capabilities
  - Chats in Mobile Apps
- Additional Capabilities
API
- edna Pulse API
  - Introduction
    - General Information
  - Messages
  - Channels
    - Receiving List of Channels
  - Cascades
    - Receiving Cascade Information
    - Cascade verification errors
  - Templates
  - Audience
  - Callbacks
    - Setting Up Callback URLs
- edna Chat Center API
  - Authorization
    - Login Request
    - Configuring Token Lifetime in edna Chat Center
  - Agents
  - Supervisors
    - Create Supervisors
    - Update Supervisors
  - Users
    - Block or Unblock Users
  - Clients
  - Threads
  - Quality
  - Messages
  - Commands
    - Send Template
  - Routing
    - Queued Threads
  - Inactivity Reasons
  - Distribution Threads
    - Create New Distribution Thread
    - Get Distribution Threads
- edna Chat Center API for Bot Connect
Release Notes
- edna Pulse
- edna Chat Center
2024
- 16 сентября, 2024

Log in with a single
edna account

Getting Started
Agent Operations
- Getting Started
- Managing Personal Queue
- Processing Threads
- Working with Client Profile
- Using Other Features of Agent WP
Supervisor Operations
- Getting Started
- Monitoring (new interface)
- Monitoring (old interface)
- History
- Reports
- Dashboards
  - Default Dashboards
  - Default Graphs and Tables
- Users
  - Creating New Agent Accounts
  - Editing and Blocking Existing User Accounts
- Settings
  - Configuring Agent Sessions
  - Agent Work License Information for Supervisor
- Notifications
Admin Operations
- Getting Started
- Configuring Web Widget
- Information
  - Agent Work License Information for Administrator
  - edna Chat Center Storage Information
- Configuring Routing Settings
- Configuring Agent Workplace
- Defining Client Chat Settings
- Working with Service Scenarios
  - Configuring Chat Invitation Scenario
- Managing Integrations
- Managing User Accounts
  - Creating New User Accounts
  - Editing and Blocking User Accounts
Chatbots
SDK Capabilities
- Chats in Mobile Apps
Additional Capabilities

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edna Chat Center
Supervisor Operations
Getting Started
System Requirements

System Requirements

26 July 2022

Workstation: Intel Core 2 or its equivalent, RAM 2Gb+
Supported browser: Google Chrome version 80.0 and higher (Windows OS)

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