Use the Survey Results report to review the results of the survey sent to clients after an agent closes their thread.
| Attribute | Definition |
| id_question | Survey identifier |
| question | Survey question |
| answer | Client’s answer |
| comment | Client’s comment (if any) |
| date_answer | Date of the client’s answer |
| thread_id | Thread identifier |
| client_id | Client’s internal ID assigned by edna |
| external_client_id | Client’s external ID (for example, from a customer’s CRM), if specified |
| agent_id | Agent’s identifier |
| agent_name | Agent’s name |
| sv_id | Supervisor’s identifier |
| sv_name | Supervisor’s name |
| department_id | Department identifier |
| department_name | Department name |
| channel | Channel used by the client (that is, channel via which the message is created) |
| auth | Channel type: authorized (yes) or unauthorized (no) |
| app | Channel app name (if several apps are connected to the channel) |