To open detailed information about the available and used storage capacity in edna Chat Center, go to the Settings → Storage section.
Possible parameters in the Storage section:
| Parameter | Description |
| Attachments in threads, reports | The amount of space used to store the following data: • attachments received from customers in threads of the agent workplace; • attachments sent to customers in threads of the agent workplace; • reports executed in the supervisor workplace. |
| Response templates, avatars | The amount of space used to store the following data: • response templates in the agent workplace; • response templates in the administrator workplace; • customer avatars; • agent avatars; • supervisor avatars; • administrator avatars. |
| Free space | The amount of free space. The parameter is only displayed if the storage capacity is limited. |
| Storage capacity | The total amount of available space provided by the tariff plan. The parameter is only displayed if the storage capacity is limited. |
Storage capacity depends on the edna Chat Center tariff plan. To increase the available storage capacity, contact your personal edna manager.