Currently, you may encounter the media-download-error when sending WhatsApp messages with attachments via the API. This error occurs when WhatsApp is unable to download the attachment from your server.

We are investigating this issue with WhatsApp and working on a resolution.

WhatsApp
Viber
SMS
Push
Release Notes
- edna Pulse
- edna Chat Center

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edna Pulse
edna Chat Center
- Getting Started
- Agent Operations
  - Getting Started
  - Managing Personal Queue
  - Processing Threads
  - Working with Client Profile
  - Using Other Features of Agent WP
- Supervisor Operations
  - Getting Started
  - Monitoring (new interface)
  - Monitoring (old interface)
  - History
  - Reports
  - Dashboards
    - Default Dashboards
    - Default Graphs and Tables
  - Users
    - Creating New Agent Accounts
    - Editing and Blocking Existing User Accounts
  - Settings
    - Configuring Agent Sessions
    - Agent Work License Information for Supervisor
  - Notifications
- Admin Operations
  - Getting Started
  - Configuring Web Widget
  - Information
    - Agent Work License Information for Administrator
    - edna Chat Center Storage Information
  - Configuring Routing Settings
  - Configuring Agent Workplace
  - Defining Client Chat Settings
  - Working with Service Scenarios
    - Configuring Chat Invitation Scenario
  - Managing Integrations
  - Managing User Accounts
    - Creating New User Accounts
    - Editing and Blocking User Accounts
- Chatbots
- SDK Capabilities
  - Chats in Mobile Apps
- Additional Capabilities
API
- edna Pulse API
  - Introduction
    - General Information
  - Messages
  - Channels
    - Receiving List of Channels
  - Cascades
    - Receiving Cascade Information
    - Cascade verification errors
  - Templates
  - Audience
  - Callbacks
    - Setting Up Callback URLs
- edna Chat Center API
  - Authorization
    - Login Request
    - Configuring Token Lifetime in edna Chat Center
  - Agents
  - Supervisors
    - Create Supervisors
    - Update Supervisors
  - Users
    - Block or Unblock Users
  - Clients
  - Threads
  - Quality
  - Messages
  - Commands
    - Send Template
  - Routing
    - Queued Threads
  - Inactivity Reasons
  - Distribution Threads
    - Create New Distribution Thread
    - Get Distribution Threads
- edna Chat Center API for Bot Connect
Release Notes
- edna Pulse
- edna Chat Center
2024
- 16 сентября, 2024

Log in with a single
edna account

Getting Started
Agent Operations
- Getting Started
- Managing Personal Queue
- Processing Threads
- Working with Client Profile
- Using Other Features of Agent WP
Supervisor Operations
- Getting Started
- Monitoring (new interface)
- Monitoring (old interface)
- History
- Reports
- Dashboards
  - Default Dashboards
  - Default Graphs and Tables
- Users
  - Creating New Agent Accounts
  - Editing and Blocking Existing User Accounts
- Settings
  - Configuring Agent Sessions
  - Agent Work License Information for Supervisor
- Notifications
Admin Operations
- Getting Started
- Configuring Web Widget
- Information
  - Agent Work License Information for Administrator
  - edna Chat Center Storage Information
- Configuring Routing Settings
- Configuring Agent Workplace
- Defining Client Chat Settings
- Working with Service Scenarios
  - Configuring Chat Invitation Scenario
- Managing Integrations
- Managing User Accounts
  - Creating New User Accounts
  - Editing and Blocking User Accounts
Chatbots
SDK Capabilities
- Chats in Mobile Apps
Additional Capabilities

KB Home
edna Chat Center
Admin Operations
Configuring Web Widget
Settings.json Editor Features

Settings.json Editor Features

1 April 2024

The settings.json editor allows you to specify advanced web widget settings. Read the following instructions before configuring:

Config file settings.json structure.
Theme settings.
Setting up language localization.

Use the switch to select dark or light editor theme.

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