On the JIRA Settings page, you configure edna integration with JIRA 8.0. This integration automatically creates tickets when threads are closed and also provides the following options to:
- select the ticket type;
- assign the ticket the required status if the thread has some predefined characteristics (for example, a specific tag);
- configure subjects of the tickets;
- enable adding the client’s attributes (name, contact) to the ticket;
- enable adding the client’s message history to the ticket;
- select a list of tickets that are displayed in the client’s profile;
- review a list of tickets in the client’s profile and switch from edna to JIRA to work on the tickets.
To configure JIRA settings, send a request to technical support support@edna.io.