Edit and block users on the Users tab in the admin WP.
Editing Existing User Accounts
- In the list of users on the Users tab of the admin WP, click Edit
next to the user that you want to edit. - Edit the user’s details in the page that opens as described in the Creating New User Accounts article.
You can select another supervisor for an agent without editing the whole record, just select it from the drop-down in the agent’s record in the list.
- Save the changes.
Blocking User Accounts
- On the Users tab of the admin WP, click Block
next to the user that you want to block.
If you want to block a supervisor that has agents assigned to them, we recommend that you reassign the agents to other supervisors first.
- Click Block in the dialog box that opens.
- Close the confirmation message. The blocked user no longer has access to the system and is no longer displayed in the list on the Users tab.