Custom templates are required to send broadcasts.
You can create a custom template only based on the operator template with the Active status.
To add a custom template, follow these steps:
- Add the template data.
- Check the template content (optional).
Adding Template Data
- Open your personal account and go to Settings → Templates.
- Click Add template and select WhatsApp.
- Select the Custom template type.
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- Select a previously created operator template from the Create from template drop-down list.
- Enter the template name.
- Click Next.
Checking Template Content
Variables are replaced with their values when creating a broadcast based on this template. The message to the recipient will have specific values instead of variables.
- If you used character strings in the template text, replace them with text or a variable. See more in the Creating and assigning variables article.
- Make sure that the custom template corresponds to the operator template format.
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- If everything is right, click Save.
The custom template is added with the Active status.