Currently, you may encounter the media-download-error when sending WhatsApp messages with attachments via the API. This error occurs when WhatsApp is unable to download the attachment from your server.

We are investigating this issue with WhatsApp and working on a resolution.

We migrated the edna Pulse knowledge base to a new engine and stopped updating the documentation on this resource. Find all relevant information and updates on our new portal!
Open edna Pulse portal

Starting on November 1, 2025, the https://docs.edna.io/ resource will no longer be available. Please keep this in mind when working with the documentation. Until then, we recommend replacing all saved links and switching to the new portal.

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Release Notes
- edna Pulse
- edna Chat Center

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edna Pulse
edna Chat Center
- Getting Started
- Agent Operations
  - Getting Started
  - Managing Personal Queue
  - Processing Threads
  - Working with Client Profile
  - Using Other Features of Agent WP
- Supervisor Operations
  - Getting Started
  - Monitoring (new interface)
  - Monitoring (old interface)
  - History
  - Reports
  - Dashboards
    - Default Dashboards
    - Default Graphs and Tables
  - Users
    - Creating New Agent Accounts
    - Editing and Blocking Existing User Accounts
  - Settings
    - Configuring Agent Sessions
    - Agent Work License Information for Supervisor
  - Notifications
- Admin Operations
  - Getting Started
  - Configuring Web Widget
  - Information
    - Agent Work License Information for Administrator
    - edna Chat Center Storage Information
  - Configuring Routing Settings
  - Configuring Agent Workplace
  - Defining Client Chat Settings
  - Working with Service Scenarios
    - Configuring Chat Invitation Scenario
  - Managing Integrations
  - Managing User Accounts
    - Creating New User Accounts
    - Editing and Blocking User Accounts
- Chatbots
- SDK Capabilities
  - Chats in Mobile Apps
- Additional Capabilities
API
- edna Pulse API
  - Introduction
    - General Information
  - Messages
  - Channels
    - Receiving List of Channels
  - Cascades
    - Receiving Cascade Information
    - Cascade verification errors
  - Templates
  - Audience
  - Callbacks
    - Setting Up Callback URLs
- edna Chat Center API
  - Authorization
    - Login Request
    - Configuring Token Lifetime in edna Chat Center
  - Agents
  - Supervisors
    - Create Supervisors
    - Update Supervisors
  - Users
    - Block or Unblock Users
  - Clients
  - Threads
  - Quality
  - Messages
  - Commands
    - Send Template
  - Routing
    - Queued Threads
  - Inactivity Reasons
  - Distribution Threads
    - Create New Distribution Thread
    - Get Distribution Threads
- edna Chat Center API for Bot Connect
Release Notes
- edna Pulse
- edna Chat Center
2024
- 16 сентября, 2024

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Agent Operations

Learn all you need to know working as an agent in edna: navigating and managing your personal thread queue, answering clients' messages, tagging, transferring, and closing threads, sending outgoings messages, reviewing your statistics, etc.

Getting Started
Agent Operations
- Getting Started
- Managing Personal Queue
- Processing Threads
- Working with Client Profile
- Using Other Features of Agent WP
Supervisor Operations
- Getting Started
- Monitoring (new interface)
- Monitoring (old interface)
- History
- Reports
- Dashboards
  - Default Dashboards
  - Default Graphs and Tables
- Users
  - Creating New Agent Accounts
  - Editing and Blocking Existing User Accounts
- Settings
  - Configuring Agent Sessions
  - Agent Work License Information for Supervisor
- Notifications
Admin Operations
- Getting Started
- Configuring Web Widget
- Information
  - Agent Work License Information for Administrator
  - edna Chat Center Storage Information
- Configuring Routing Settings
- Configuring Agent Workplace
- Defining Client Chat Settings
- Working with Service Scenarios
  - Configuring Chat Invitation Scenario
- Managing Integrations
- Managing User Accounts
  - Creating New User Accounts
  - Editing and Blocking User Accounts
Chatbots
SDK Capabilities
- Chats in Mobile Apps
Additional Capabilities

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Agent Operations

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