Currently, you may encounter the media-upload-error when sending WhatsApp messages with attachments via the API. This error occurs when WhatsApp is unable to download the attachment from your server.

We are investigating this issue with WhatsApp and working on a resolution.

WhatsApp
Viber
SMS
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Release Notes
- edna Pulse
- edna Chat Center

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- Getting Started
- Agent Operations
  - Getting Started
  - Managing Personal Queue
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  - Working with Client Profile
  - Using Other Features of Agent WP
- Supervisor Operations
  - Getting Started
  - Monitoring (new interface)
  - Monitoring (old interface)
  - History
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  - Dashboards
    - Default Dashboards
    - Default Graphs and Tables
  - Users
    - Creating New Agent Accounts
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  - Settings
    - Configuring Agent Sessions
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  - Notifications
- Admin Operations
  - Getting Started
  - Configuring Web Widget
  - Information
    - Agent Work License Information for Administrator
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  - Configuring Routing Settings
  - Configuring Agent Workplace
  - Defining Client Chat Settings
  - Working with Service Scenarios
    - Configuring Chat Invitation Scenario
  - Managing Integrations
  - Managing User Accounts
    - Creating New User Accounts
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API
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  - Introduction
    - General Information
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  - Channels
    - Receiving List of Channels
  - Cascades
    - Receiving Cascade Information
    - Cascade verification errors
  - Templates
  - Audience
  - Callbacks
    - Setting Up Callback URLs
- edna Chat Center API
  - Authorization
    - Login Request
    - Configuring Token Lifetime in edna Chat Center
  - Agents
  - Supervisors
    - Create Supervisors
    - Update Supervisors
  - Users
    - Block or Unblock Users
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  - Threads
  - Quality
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  - Commands
    - Send Template
  - Routing
    - Queued Threads
  - Inactivity Reasons
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    - Create New Distribution Thread
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- edna Chat Center API for Bot Connect
Release Notes
- edna Pulse
- edna Chat Center
2024
- 16 сентября, 2024

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Release Notes
edna Pulse
2024
January 23, 2024

January 23, 2024

23 January 2024

Updates

Changed the cascade setup rules related to specifying the time to move to the next step.
Read more about the message delivery time.
Added the ability to specify the time zone:
- in the user’s profile;
- in the cascade broadcast settings.

In this article

Updates

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