Currently, you may encounter the media-download-error when sending WhatsApp messages with attachments via the API. This error occurs when WhatsApp is unable to download the attachment from your server.

We are investigating this issue with WhatsApp and working on a resolution.

WhatsApp
Viber
SMS
Push
Release Notes
- edna Pulse
- edna Chat Center

RU
BY
KZ

Log in

RU
BY
KZ

edna Pulse
edna Chat Center
- Getting Started
- Agent Operations
  - Getting Started
  - Managing Personal Queue
  - Processing Threads
  - Working with Client Profile
  - Using Other Features of Agent WP
- Supervisor Operations
  - Getting Started
  - Monitoring (new interface)
  - Monitoring (old interface)
  - History
  - Reports
  - Dashboards
    - Default Dashboards
    - Default Graphs and Tables
  - Users
    - Creating New Agent Accounts
    - Editing and Blocking Existing User Accounts
  - Settings
    - Configuring Agent Sessions
    - Agent Work License Information for Supervisor
  - Notifications
- Admin Operations
  - Getting Started
  - Configuring Web Widget
  - Information
    - Agent Work License Information for Administrator
    - edna Chat Center Storage Information
  - Configuring Routing Settings
  - Configuring Agent Workplace
  - Defining Client Chat Settings
  - Working with Service Scenarios
    - Configuring Chat Invitation Scenario
  - Managing Integrations
  - Managing User Accounts
    - Creating New User Accounts
    - Editing and Blocking User Accounts
- Chatbots
- SDK Capabilities
  - Chats in Mobile Apps
- Additional Capabilities
API
- edna Pulse API
  - Introduction
    - General Information
  - Messages
  - Channels
    - Receiving List of Channels
  - Cascades
    - Receiving Cascade Information
    - Cascade verification errors
  - Templates
  - Audience
  - Callbacks
    - Setting Up Callback URLs
- edna Chat Center API
  - Authorization
    - Login Request
    - Configuring Token Lifetime in edna Chat Center
  - Agents
  - Supervisors
    - Create Supervisors
    - Update Supervisors
  - Users
    - Block or Unblock Users
  - Clients
  - Threads
  - Quality
  - Messages
  - Commands
    - Send Template
  - Routing
    - Queued Threads
  - Inactivity Reasons
  - Distribution Threads
    - Create New Distribution Thread
    - Get Distribution Threads
- edna Chat Center API for Bot Connect
Release Notes
- edna Pulse
- edna Chat Center
2024
- 16 сентября, 2024

Log in with a single
edna account

edna Pulse
edna Chat Center

KB Home
Release Notes
edna Pulse
2023
December 7, 2023

December 7, 2023

8 January 2024

Updates

Added information about the template for all channels to the uploaded report in the Analytics → Messages section:

template ID;
template name;
template category.

In this article

Updates

In this article

Was the article helpful? No Yes

© 2025 edna