Currently, you may encounter the media-upload-error when sending WhatsApp messages with attachments via the API. This error occurs when WhatsApp is unable to download the attachment from your server.

We are investigating this issue with WhatsApp and working on a resolution.

WhatsApp
Viber
SMS
Push
Release Notes
- edna Pulse
- edna Chat Center

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edna Pulse
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- Getting Started
- Agent Operations
  - Getting Started
  - Managing Personal Queue
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  - Using Other Features of Agent WP
- Supervisor Operations
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  - Monitoring (new interface)
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  - History
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    - Default Dashboards
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  - Notifications
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  - Getting Started
  - Configuring Web Widget
  - Information
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  - Configuring Routing Settings
  - Configuring Agent Workplace
  - Defining Client Chat Settings
  - Working with Service Scenarios
    - Configuring Chat Invitation Scenario
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API
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  - Introduction
    - General Information
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    - Receiving List of Channels
  - Cascades
    - Receiving Cascade Information
    - Cascade verification errors
  - Templates
  - Audience
  - Callbacks
    - Setting Up Callback URLs
- edna Chat Center API
  - Authorization
    - Login Request
    - Configuring Token Lifetime in edna Chat Center
  - Agents
  - Supervisors
    - Create Supervisors
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  - Users
    - Block or Unblock Users
  - Clients
  - Threads
  - Quality
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  - Commands
    - Send Template
  - Routing
    - Queued Threads
  - Inactivity Reasons
  - Distribution Threads
    - Create New Distribution Thread
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- edna Chat Center API for Bot Connect
Release Notes
- edna Pulse
- edna Chat Center
2024
- 16 сентября, 2024

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Release Notes
edna Pulse
2023
December 7, 2023

December 7, 2023

8 January 2024

Updates

Added information about the template for all channels to the uploaded report in the Analytics → Messages section:

template ID;
template name;
template category.

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Updates

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