Using Scripts

A script is a pre-planned and sequential chain of interrelated steps that automatically responds to events. An event is considered to be the fulfillment of the conditions or actions specified in the script.

Purpose and Possibilities of Scripts

• Automate and speed up audience interaction processes.
• Prepare the optimal set of steps for effective audience communication and script delivery.
• Schedule and configure automatic execution of standard, predictable, or frequent tasks in response to audience actions.

Script Elements

Elements used to create a sequential chain of steps for a script in edna Pulse:

• The start block is the first step of the script and defines a start condition that automatically starts the script and moves it to the second step in the chain. For example, the script start condition can be to receive an incoming message in the specified WhatsApp account.
• An action is a script step that defines an action to be performed automatically after a specific event.
• A condition is a script step that defines a requirement that should be met in order to automatically proceed to the next step in the chain.

Read more about the scripts in the articles:

• How to create a script in the personal edna Pulse account.
• Script builder.
• Script actions.
• Scripts conditions.
• Script list.

Limitations

• To run the script, you should configure the start block and add at least one action.
• Only one script can be run for a WhatsApp account, and it will be in the active state. The number of scripts in other statuses for an account is unlimited.
• The time limit for an action by the recipient from the script audience is 48 hours.