Possible template statuses for WhatsApp, Viber and SMS channels:
| Status | Channels | Description |
| Draft | WhatsApp Viber SMS | The template is edited in your personal edna Pulse account. |
| Pending registration | WhatsApp Viber SMS | The template is at the registration stage on the provider or operator side. |
| Active | WhatsApp Viber SMS | The template has been successfully registered with the provider or operator and is ready to send broadcasts from your personal edna Pulse account. |
| Rejected | WhatsApp Viber SMS | The template has been rejected by the provider or operator at the registration stage. Send a request to technical support support@edna.io. |
| Paused | The use of the template has been suspended on the WhatsApp side due to negative customer feedback. The template will be temporarily unavailable for sending broadcasts within 3-6 hours from the time of suspension. Once suspended, the template may switch to the Active or Disabled status. | |
| Disabled | The template has been disabled by the provider or operator due to negative customer feedback. Send a request to technical support support@edna.io. | |
| Archived | WhatsApp Viber SMS | The template has been deleted from the user’s personal edna Pulse account. |