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Release Notes
- edna Pulse
- edna Chat Center

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edna Pulse
edna Chat Center
- Getting Started
- Agent Operations
  - Getting Started
  - Managing Personal Queue
  - Processing Threads
  - Working with Client Profile
  - Using Other Features of Agent WP
- Supervisor Operations
  - Getting Started
  - Monitoring (new interface)
  - Monitoring (old interface)
  - History
  - Reports
  - Dashboards
    - Default Dashboards
    - Default Graphs and Tables
  - Users
    - Creating New Agent Accounts
    - Editing and Blocking Existing User Accounts
  - Settings
    - Configuring Agent Sessions
    - Agent Work License Information for Supervisor
  - Notifications
- Admin Operations
  - Getting Started
  - Configuring Web Widget
  - Information
    - Agent Work License Information for Administrator
    - edna Chat Center Storage Information
  - Configuring Routing Settings
  - Configuring Agent Workplace
  - Defining Client Chat Settings
  - Working with Service Scenarios
    - Configuring Chat Invitation Scenario
  - Managing Integrations
  - Managing User Accounts
    - Creating New User Accounts
    - Editing and Blocking User Accounts
- Chatbots
- SDK Capabilities
  - Chats in Mobile Apps
- Additional Capabilities
API
- edna Pulse API
  - Introduction
    - General Information
  - Messages
  - Channels
    - Receiving List of Channels
  - Cascades
    - Receiving Cascade Information
    - Cascade verification errors
  - Templates
  - Audience
  - Callbacks
    - Setting Up Callback URLs
- edna Chat Center API
  - Authorization
    - Login Request
    - Configuring Token Lifetime in edna Chat Center
  - Agents
  - Supervisors
    - Create Supervisors
    - Update Supervisors
  - Users
    - Block or Unblock Users
  - Clients
  - Threads
  - Quality
  - Messages
  - Commands
    - Send Template
  - Routing
    - Queued Threads
  - Inactivity Reasons
  - Distribution Threads
    - Create New Distribution Thread
    - Get Distribution Threads
- edna Chat Center API for Bot Connect
Release Notes
- edna Pulse
- edna Chat Center
2024
- 16 сентября, 2024

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edna Pulse API
- Introduction
  - General Information
- Messages
- Channels
  - Receiving List of Channels
- Cascades
  - Receiving Cascade Information
  - Cascade verification errors
- Templates
- Audience
- Callbacks
  - Setting Up Callback URLs
edna Chat Center API
- Authorization
  - Login Request
  - Configuring Token Lifetime in edna Chat Center
- Agents
- Supervisors
  - Create Supervisors
  - Update Supervisors
- Users
  - Block or Unblock Users
- Clients
- Threads
- Quality
- Messages
- Commands
  - Send Template
- Routing
  - Queued Threads
- Inactivity Reasons
- Distribution Threads
  - Create New Distribution Thread
  - Get Distribution Threads
edna Chat Center API for Bot Connect

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28 February 2022

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