- Go to the Scripts section of your personal edna Pulse account and click Generate report.
- In the drop-down list, select one of the available scripts for which you want to run the report.
Reports can only be downloaded for scripts with the Active, Stopped or Completed statuses.
- Click Generate report and wait for the report to be generated.
- Click To downloads to go to the Event log → Downloads section. More about viewing downloads.
- Make sure that the report is generated in the Event log → Downloads section and click Download to download the report in CSV format.
Report Columns
- Date. The date on which the script block was triggered.
- Phone. The recipient’s phone number for which the specified script condition was triggered.
- Step ID. The unique identifier of the script step.
- Type. The type of script step.
- Subtype. The condition that was fulfilled in the script step.
- Data. The data in the message.
Report Features
- The results of meeting the Button click and Incoming message received conditions are uploaded to each line of the report.
- If the recipient has not finished the script, only some of the collected information is uploaded to the report.
- If the recipient has completed one block several times, only the results of the last passage are uploaded to the report.