Message Analytics

The Analytics → Messages section displays all sent or received messages in edna Pulse. You can see the broadcast results, the number of incoming and outgoing messages for a certain period, and download a detailed report on messages.

How to View Analytics and Download a Report

1. Open the Analytics → Messages section.
2. Click Filters and select filters to see only the messages you need. To see a list of all messages, leave the filters empty.
3. Select the time period for which you want to view messages. The 24-hour option is selected by default.
4. If necessary, use a filter by the client’s phone number.
5. Click on the required message in the list to open its details.

Possible message details depending on its type and channel:

• The date and time when the message was sent.
• The message status.
• The message sender and recipient.
• The message source:
  • API: API edna Pulse;
  • Jivo: Jivo platform;
  • Chat Center: personal edna Chat Center account;
  • Personal account: personal edna Pulse account;
  • Test: the Test broadcast function.
• The traffic type.
• The broadcast and cascade name.
• The login of the user who sent the message from the personal edna Pulse account.
• The message text, attachments, and URLs, including source URLs for referral messages via WhatsApp.
• A unique link replaced individually for each recipient of a Viber message to collect click statistics. It is only available for the Viber channel if the Track clicks on link buttons option is enabled when configuring the broadcast content.
• The menu options and reply button details for interactive messages.
• The device details for push messages.

To download a detailed report on messages in Excel format, click Download list.