How to Pay for License and Service

25 July 2024

To pay for services and view the amount of debt and scheduled charges, go to the Profile → Company profile → Payment tab.

We recommend that you independently monitor upcoming debits and charges to your personal account and replenish your account to a positive balance. If the balance is zero or exceeds the maximum overdraft amount, edna reserves the right to suspend the provision of services. Read more about the payment cycle in the article.

License Payment

The license fee will automatically be debited from your balance or overdraft if you are using the overdraft feature in edna Pulse. The payment event occurs when:

  • The license is activated according to the contract terms.
  • The license is renewed on the first day of each month.
Renewals are automatic. If you don’t want to renew your license for the next month, inform your personal edna manager at least 10 days before the start of the month.
If you want to use the unpaid license again one month after the late cancellation, you should pay for the license two months in advance: for the month in which you missed the cancellation deadline, and for the following month.

Service Payment

Payment for services is the transfer of funds to an individual personal account based on the contract.

How to Pay by Invoice

Depending on the terms of the contract, you may also need to create and generate an invoice for payment. You can pay the invoice at any bank office or via the Client-Bank system.

Before making a bank transfer, ensure that the details in the payment order are correct:

  • payment amount;
  • bank details;
  • the Taxpayer Identification Number (TIN/INN) of the organization or sole trader;
  • payment purpose, indicating the correct amount and details of the contract.

Invoices should be paid within the time limits specified in the contract. The time at which funds are credited to a personal account depends on the bank making the payment.

Hot to Generate Invoices

  1. Go to the Profile → Company profile → Payment → Balance replenishment tab.
  2. Click Generate invoice.
  3. In the window that opens, enter the amount you want to add to your balance.
  4. Click Create.

The document will open in a new browser tab, and you can save it as a PDF. The balance will be replenished when funds are credited to the current account.

Hot to Download Invoices

The invoice will be sent to the email address you provided when registering your personal account. To download it, go to the Profile → Company Profile → Payment → Documents tab and click Download.

How to Pay by Card

You can top up your account balance from edna Pulse with a bank card using the Stripe payment system.

  1. Go to the Profile → Company profile → Payment → Balance replenishment tab.
  2. Click Pay by card to open the Pay by card with Stripe payment system window.
  3. Enter the payment amount in your account currency and click Checkout to proceed to payment.
  4. Enter your card details on the Stripe website and click Pay.
  5. Return to your edna dashboard.

The successful payment message will appear at the top of the page, the account balance will be updated, and a line will be added to your statement.

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