This article describes how to connect a WhatsApp channel to the Jivo platform to communicate with customers through digital communication channels.
The Jivo module allows you to:
- Receive messages from WhatsApp users in Jivo.
- Respond to messages from users in Jivo.
- See the broadcast text in Jivo when the user responds to the broadcast sent in edna Pulse.
To enable this feature, send a request to technical support support@edna.io.
How to Connect a WhatsApp Channel to Jivo
- Connect a WhatsApp channel in edna Pulse following the instructions.
- Register on the Jivo platform.
- Go to the Integration → Available modules section in your personal edna Pulse account.
- Click Enable in the Jivo module.
The connection is only available if you have at least one active WhatsApp channel in edna Pulse.
- Click Yes to confirm connecting all active WhatsApp channels to the Jivo platform.
If you want to connect one channel, send a request to technical support support@edna.io.
- Connect the WhatsApp channel to the Jivo platform.