Currently, you may encounter the media-download-error when sending WhatsApp messages with attachments via the API. This error occurs when WhatsApp is unable to download the attachment from your server.
We are investigating this issue with WhatsApp and working on a resolution.
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Starting on November 1, 2025, the https://docs.edna.io/ resource will no longer be available. Please keep this in mind when working with the documentation. Until then, we recommend replacing all saved links and switching to the new portal.
Gets agents’ sound notification setting (whether it is turned on or off) by agent ID.
---- Permissions:INTEGRATOR,SUPERVISOR ----
GET /api/v1/agents/1/notification/sound HTTP/1.1 Authorization: Bearer <integrator_token> Host: localhost:8080
HTTP/1.1 200 OK
Vary: Origin
Vary: Access-Control-Request-Method
Vary: Access-Control-Request-Headers
Content-Type: application/json
Content-Length: 25
{
"turnedOn": true
}