Channel Deactivation
To deactivate the channel, send a request to your personal edna manager. In the request, include the channel name, the deactivation date and the reason for deactivation.
You can deactivate the channel at any time, but the changes won’t take effect until the next day. For example, if you deactivate the channel on 1 May, it will no longer work on 2 May.
If the channel is active for at least one day in a month, Viber will bill it for that month. To stop billing the channel from the following month, the channel should be deactivated no later than two working days before the start of the deactivation month.
Limitations
There is no limit to the number of messages you can send per day.
The maximum image size is 400 x 400 pixels. Acceptable formats are PNG or JPG.
The maximum number of characters in the button text is 30.
- Electronic documents: Word (DOC and DOCX), PDF, Excel (XLS and XLSX).
- Text files: TXT, RTF, DOT, DOTX, ODT, ODF, FODT, INFO.
- Image files: XPS, PDAX, EPS.
25 MB.
You can only use buttons in marketing templates. You can use one button per template.
General Questions
Send a request to technical support support@edna.io. In the request, specify the information to be changed and the channel for which the changes are required.
Yes, the channel name is saved after the provider change.
Yes, it does.
Yes, it is.
Link format: viber://chat?service=ID, where ID is the account ID in the Viber system. To find out your account ID, contact technical support support@edna.io.