Currently, you may encounter the media-upload-error when sending WhatsApp messages with attachments via the API. This error occurs when WhatsApp is unable to download the attachment from your server.

We are investigating this issue with WhatsApp and working on a resolution.

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Release Notes
- edna Pulse
- edna Chat Center

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- Getting Started
- Agent Operations
  - Getting Started
  - Managing Personal Queue
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- Supervisor Operations
  - Getting Started
  - Monitoring (new interface)
  - Monitoring (old interface)
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    - Default Graphs and Tables
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    - Configuring Agent Sessions
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  - Notifications
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  - Getting Started
  - Configuring Web Widget
  - Information
    - Agent Work License Information for Administrator
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  - Configuring Routing Settings
  - Configuring Agent Workplace
  - Defining Client Chat Settings
  - Working with Service Scenarios
    - Configuring Chat Invitation Scenario
  - Managing Integrations
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    - Creating New User Accounts
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API
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  - Introduction
    - General Information
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  - Channels
    - Receiving List of Channels
  - Cascades
    - Receiving Cascade Information
    - Cascade verification errors
  - Templates
  - Audience
  - Callbacks
    - Setting Up Callback URLs
- edna Chat Center API
  - Authorization
    - Login Request
    - Configuring Token Lifetime in edna Chat Center
  - Agents
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    - Create Supervisors
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  - Users
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  - Commands
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  - Routing
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    - Create New Distribution Thread
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- edna Chat Center API for Bot Connect
Release Notes
- edna Pulse
- edna Chat Center
2024
- 16 сентября, 2024

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edna Pulse
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Release Notes
edna Pulse
2024
September 16, 2024

September 16, 2024

16 September 2024

Bug Fixes

Fixed an error which occurred when deleting templates in the Draft status. Read more about template statuses.
Fixed an error which occurred when displaying the mobile operator identified by the recipient’s phone number.

In this article

Bug Fixes

In this article

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