Updates
Added referral parameters to callback for incoming WhatsApp messages. This allows you to get API information about where the customer started a conversation in WhatsApp, if the customer started the conversation by switching to WhatsApp from a Facebook or Instagram ad. Learn more about the click-to-WhatsApp ads.
An example of a callback for an incoming WhatsApp message with referral parameters:
{
"id": 115611,
"subject": "test_WA",
"subjectId": 195,
"subscriber": {
"id": 1111111,
"identifier": "35000000000"
},
"userInfo": {
"userName": "Anna",
"firstName": null,
"lastName": null,
"avatarUrl": null
},
"messageContent": {
"type": "TEXT",
"attachment": null,
"location": null,
"referral": {
"body": "This is a great product",
"headline": "Our new product",
"sourceId": "123",
"sourceType": "ad",
"sourceUrl": "https://www.fb.com"
},
"caption": null,
"text": "text for test",
"payload": null,
"story": null,
"items": null,
"contact": null,
"product": null,
"catalog": null,
"order": null
},
"receivedAt": "2024-01-11T11:20:00Z",
"replyOutMessageId": null,
"replyOutMessageExternalRequestId": null,
"replyInMessageId": null
}
For a description of the nested parameters, see the article.