Updates
Added the ability to set the message lifetime (TTL) when creating a WhatsApp operator template. When specifying the operator template data of the Utility or Authorization category, you can now set the following TTL values:
- for utility messages: from 30 seconds to 12 hours;
- for utility messages: from 30 seconds to 15 minutes.
Learn how to create a WhatsApp operator template and submit it for registration.
Peculiarities of TTL setting when setting up a cascade with WhatsApp channel
- If a period less than the WhatsApp template TTL is specified in the cascade settings and the message is not delivered after the cascade period expires, the cascade moves to the next step, but by default on the WhatsApp side, attempts to deliver this message will continue until the template TTL expires.
- If the cascade settings specify a period longer than the WhatsApp template TTL and the message is not delivered within the template TTL, then WhatsApp stops trying to deliver the message and the cascade moves to the next step when the template TTL expires.
Learn how to create a cascade.