Administrator Workplace
Updates
- Added a new Security section to the Settings → Information tab. This section is designed to enable and configure two-factor authentication for edna Chat Center users. Once enabled, users receive an SMS message with a link to confirm login.
Two-factor authentication is only available under a license. Contact your personal edna manager to add this feature to your license.
- Added a drop-down list with search filters By agent, By supervisor, By department to the Sessions and Prompter sections of the agent workplace.
- Changed the Blocking user modal window. It is now called Deleting user, and replaced the term “account blocking” with “account deletion”.
A user’s account will only be automatically blocked if the maximum number of login attempts is exceeded.
Supervisor Workplace
Updates
- Added a drop-down list with search filters By agent, By supervisor, By department to the modal window for filtering agents and to the Sessions and Prompter sections of the agent workplace.
- Added the Show only departments switch in the modal window for filtering agents.
- Finalized the rules for deleting accounts. Supervisors can no longer delete personal accounts. The removal of bots and system users is also limited.
Fixes
- Fixed an error where the filters installed on the History tab was reset after the page was refreshed.
- Fixed an error that couldn’t reset the filter values rating on the History tab.
General
Updates
- Improved the user logout process:
- When a user is deleted, their token will now be revoked.
- When calling the external API logout method, the token will also be revoked and the socket connection closed.
- Improved the
/api/client/history/unauth/unreadmethod to get the number of unread messages when initializing a thread in an unauthorized web widget. If the client is not found in the system, anINFOmessage will be displayed in the log. If the client is found, but there are no threads with them in an unauthorized web widget, aWARNINGmessage will be displayed.