What is the daily limit?
The daily limit is a certain amount of unique numbers to which a template message can be delivered.
How is the daily limit set?
The daily limit for sending messages depends on the company’s channel quality and the number of messages delivered.
How do I know the current daily channel limit?
The daily channel limit is available in the WhatsApp channel information on the Channels tab.
How do I remove the limit on daily broadcasts?
You can’t remove this limit. To increase the allowed number of broadcasts per day, keep the WhatsApp channel quality high and send more messages.
Will the allowed number of broadcasts decrease if the customer sends few messages?
The number of customer messages doesn’t affect the allowed number of broadcasts per day. The allowed number will only be reduced if the WhatsApp channel quality degrades, for example due to customer complaints.
What are the restrictions on sending marketing messages?
A single recipient cannot receive:
- more than 2 marketing messages within 24 hours from the same company, if the recipient hasn’t responded to any message;
- more than 4 marketing messages from any company within 24 hours;
- more than 10 marketing messages from any company within 7 days.